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CarpetExtractors.com Polices

Return Policy:
Items must be returned in original packaging, in a new, or unused state. We reserve the right to reject returns on any used or mishandled product. Customer satisfaction is very important to us. All items ordered from CarpetExtractors.com must be thoroughly tested within 30 days for any defects, returns or exchanges. Customers must call ahead to receive an order return number. Postage must be postpaid to the destination of all returned and warrantied items. Initial shipping costs are non-refundable on any returns. Damage caused during shipping should be discussed with the parcel post carrier at the time of delivery. Shipments canceled mid order subject to refund less any shipping cost. All returned items will be subject to a 15% - 25% restocking fee, with the exception of any manufacturer's defects.

Shipping:
All packages must be opened and inspected for damages incurred during shipment, before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time. CarpetExtractors.com is not responsible for any damages incurred during shipment.
All shipments are F.O.B. shipping point.

Coupons:
Coupons and all other discounts/specials can only be applied at the time of purchase. No coupon, discount, or special can be utilized or applied after the sale has been completed.

Errors and Omissions:
CarpetExtractors.com strives to bring you the lowest prices possible. This is done through volume purchasing and stringent cost control. We make every effort to insure accurate pricing. However, we do reserve the right to cancel any order based on availability changes or pricing errors posted on our site. This applies to items priced above or below the current correct price.

International Orders:
All international orders shipping outside of the United States must be paid with a bank wire transfer, ACH transfer, or money order. There will be no returns on any international orders. Shipments can only be delivered to a continental United States address. Customer must arrange for freight forwarding to any delivery location outside of the continental United States.

Privacy Policy:
You can have complete confidence when providing information to CarpetExtractors.com. All information is regarded as confidential. Only a very limited number of qualified personnel are able to view this information. Your business information is never sold or borrowed to other companies or organizations. Read our full privacy policy here.

Secure Ordering:
You can shop at www.CarpetExtractors.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Copyright:
All CarpetExtractors.com documents and related graphics published on this website are the express property of CarpetExtractors.com and PTI. No material contained herein is to be copied, duplicated, modified, or redistributed without the express written consent of CarpetExtractors.com. Reproduction or redistribution not in accordance with current copyright laws is expressly prohibited.

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